Demo Site

Friday, October 10, 2008

Apple's Automated System Mocks Me my post last night:, The Blog: Apple Won't Fix My iPod Touch? Well, Apple (which is still in the process of returning my broken iPod for the second time claiming it's not broken) apparently has an automated process that has decided I needed another reminder that nothing is wrong with my iPod.
Dear Joshua,

Thank you for choosing AppleCare Service.

Our technicians have performed full diagnostic checks on your IPOD TOUCH and have been unable to reproduce the symptom(s) you reported when you requested the repair. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality.

As a part of our assessment and test procedures, your product has had the latest software and firmware updates installed. It is now being returned to you, and you should expect to receive it within two business days along with a letter that provides details about our assessment as well as useful troubleshooting tips.

Shipping address:

Repair ID: [you don't need this]

Your repair status is available online ["online" was a link].

It's just irritating that even though I can reproduce this on every computer that I bring it to...CAN reproduce it, ha! I'd love to be able to NOT reproduce it! What is wrong with their technicians? Are they lazy? Are they stupid? Are they just spiteful? I don't know, but it's very frustrating.